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are some common questions from our customers.
I am charged a $400 deposit. What is this for
and when will I receive a credit?
This deposit is for the equipment and service. The
deposit will be credited when the equipment is received
in good working condition and 2 months of carrier
bills are available. This take a minimum of 60 days
and our rental agreement provides up to 90 days
for final invoicing. You final invoice will be netted
against your deposit with any additional charges
or credits posted to the credit card provided.
Is it possible for me to receive the phone number
in advance so that I may forward calls from another
number to the phone?
Yes. We provide you the Costa Rican phone number
via email the day we reserve the phone so you may
forward calls from landlines, other cell phones,
even international phones (if allowed by your carrier).
Am I charged more for incoming calls even from
another country?
You are charged the same rate for incoming and outgoing
calls regardless of where the calls originate. If
you forward calls from outside the US to the phone,
RentaCel will bill you for any long distance, and
for the wireless minutes at your selected airtime
rate.
What are per minute rates?
Rates vary from $.70 a minute to $2.10 a minute
depending on the plan you choose from our on-line
order form. Rates are for incoming calls from
anywhere and outgoing to anywhere in the Costa Rica.
This is different than the standard overseas where
the caller pays extra to call cell phones and the
cell phone holder pay little or nothing to receive
calls. Phone may be used anywhere in the Costa Rica
(where there is coverage) with no additional roaming
fees. Our phones have the best coverage available
with good digital coverage in large cities and service
in most rural areas.
Can I make international calls on the phone?
Yes. RentaCel can provide a phone with international
calling enabled. Our Basic International is a prepaid
service with a default $25 loaded on the phone.
Is voicemail included?
No, you are not provided voicemail.
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